In an effort to better engage the citizens of Richmond, the city has announced the unveiling of their new mobile app, appropriately named City of Richmond, KY.

The app, designed by Tyler Technologies, allows Richmond residents to report maintenance issues, reach out to different departments, file complaints, see the city events calendar and more.

In reporting an issue, residents can send reports similar to maintenance requests by taking a photo of a broken streetlight or pothole for example, making a few notes and sending it directly to city hall.

"This is the next step to engaging citizens to making suggestions on how to make the community a better place to live," Rob Minerich, the city's manager said.

The home screen in opening the app is a picture of Richmond in background with the time, date and weather.

There is an about tab that showcases the city's history and shows all city officials' contact information, and includes public meeting schedules with agendas and minutes.

The app even includes an app feedback option so users can let the city know what else they would like included and updates for easier usage. Minerich said that since the app is so new, the city can make changes and tweak as they go along.

City employees can also reach out to constituents and send out "push" notifications to make citizens aware if there is a water break or a street is shutdown.

"This is a really handy feature," Minerich said.

The city manager explained that when the new commission was elected, the idea for the app came up for discussion and it has taken around six months to release the app after designing it was complete.

"Like this group has been, they turned me loose on it and finally we got it done," Minerich said. "It really is nice to see these projects come to fruition."

Minerich said that in the smartphone world we live in, the city wants people to be better informed of what the city has to offer, be it parks, Adventure Falls, Paradise Cove, the roads department or city hall.

"Citizens can have at their fingers what the city does and has to offer," he said. "And for them to be able to communicate problems and be more efficiently for us to fix."

There is no cost for Richmond residents to download the app, and it can be found in the Apple App Store or Google Play under City of Richmond, KY.

Reach Taylor Six at 624-6623 or follow her on Twitter at @TaylorSixRR.

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