Baptist Health is hiring 250 patient access coordinators for its call centers in Lexington and Louisville, Kentucky.
The Lexington-based coordinators will work at the Patient Connection Hub at 2525 Harrodsburg Road, fielding calls from patients to their Baptist Health Medical Group providers across Kentucky and Southern Indiana to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Louisville Patient Connection Hub is in Commerce Crossing near Hillview.
The hub is a one-stop experience designed to streamline patient and provider communication. In this healthcare call center, agents are trained to quickly connect new and established Baptist Health patients to their physicians and improving the patient’s ability for our patients to efficiently access the care they need.
“Baptist Health is known for its compassionate care, and we are seeking people with that caring and helpful spirit for these teams,” said Anne Williams, Patient Connection Hub executive director. “This will be a fast-paced environment and successful candidates must communicate effectively, remain composed in times of stress, and consider all patient and provider information as highly confidential.”
Sought are those with strong computer skills – particularly with scheduling and healthcare software – plus good research and problem-solving skills. Medical office experience is desired, but not required, as paid training is provided.
Call center hours are 7 a.m.- 6 p.m. Monday through Friday (????) with flexible scheduling available. There is a sign-on bonus for new hires. Benefits include medical, dental and vision insurance, paid maternity/ paternity leave, paid time off and 403-B plan retirement account.
To apply: Visit https://www.baptisthealth. com/careers/ Type in Patient Connection Hub for the latest list of job openings
About Baptist Health
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals; employed and independent physicians; and more than 400 points of care in 83 Kentucky counties, seven counties in Illinois, six counties in Southern Indiana and two counties in Tennessee, including: outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, occupational medicine and physical therapy clinics; and fitness centers.
Baptist Health’s nine owned hospitals include more than 2,700 licensed beds in the Kentucky communities of Corbin, Elizabethtown, La Grange, Lexington, Louisville, Madisonville, Paducah, Richmond and New Albany, Indiana. Baptist Health employs about 22.000 people in Kentucky and surrounding states. Baptist Health’s physician network, Baptist Health Medical Group, has about 1,500 employed providers, including about 800 employed physicians, plus more than 2,000 independent physicians.